Protect Your Revenue from FTID Fraud
Majority of brands are now using third-party AI services like 914AI to screen their returns due to the scale of return fraud—Flip the Script on Return Fraud.
Company is flagged on a fraud group chat as vulnerable
Fraudster places order
Return Initiated by Fraudster
914 screens for Fraud using ai
914 Flags for manual review
Fraudulent Refund Blocked
Nearly 10% of Returns Are Fraudulent and of that over 70% are FTID—Brands Are Losing Billions
- FTID (Fake Tracking ID) fraud is one of the most sophisticated return scams in eCommerce. Fraudsters manipulate return labels, reroute shipments, and trigger automatic refunds—all while keeping the item. This loophole has been exploited at scale, causing significant revenue loss.
Return Workflow Automation
- The automation of return workflows has created vulnerabilities that fraudsters are actively exploiting.
- Brands are stuck between the need to streamline operations and the risk of being defrauded.
- 914AI mitigates this risk, allowing you to continue automating returns while saving time and money on customer experience operations.
Seamless Protection, Zero Operational Headaches
The last thing your ops team needs is another system to manage. 914AI integrates effortlessly with your existing setup, working in the background to detect and prevent fraud—no disruption, no learning curve, just results.
How Bad Actors are Exploiting Automatic Refunds
1
Your Brand is Targeted in Fraud Chats
Fraudsters discuss return loopholes and share step-by-step guides on how to exploit them.
2
Fraudsters Start a Return
After receiving the merchandise, the fraudster starts a return and requests a shipping label.
3
Return Label is Edited to Redirect Packages
Fraudsters modify the return label’s shipping address, rerouting the package to a nearby location rather than the intended destination.
4
Refund is Trigged on Automatic Processing Event
An automatic refund is triggered when the package status updates to “in-transit” or “delivered,” depending on your brand’s refund policy. If the refund isn’t issued automatically, fraudsters contact the customer service team, using the valid tracking information to claim their refund.
Without 914, the
Fraudsters get Paid
With 914, the
Refund is Blocked
914 Fraud Prevention
Suspected FTID Fraud, Please check with warehouse
Most companies screen transactions for fraud—914 believes refunds should be screened too. Neglecting this lets fraudsters in through the backdoor. Why stop fraud at checkout but lose on refunds? Strengthen your systems with AI.
OUR PRODUCTS
AI-driven solutions to defend against
FTID fraud
Returns Audit
Uncover your FTID fraud losses from the past 60 days.
Returns Fraud Prevention
Automatically Detect Suspicious Returns in Your Portal’s Background
Identity Connection
Block Past Return Fraudsters, with our advanced fingerprinting technology.
Dark Web Monitoring & Intelligence
We Track Dozens of Fraud Chats ensuring we always a step ahead of Fraudsters
Uncover the Hidden Risks of FTID Fraud in 2025
- Optimize Your Fraud Prevention Strategy
- Safeguard Your Profits from Hidden Threats
- Build Stronger Customer Trust and Loyalty
